Telephone pharmacist coaching did not improve HbA1c in poorly controlled diabetes
Key takeaway:
In adults with poorly controlled type 2 diabetes, a telephone pharmacist intervention did not improve HbA1c or medication adherence compared with usual care.
Study at a glance
What was studied
Telephone pharmacist coaching for poorly controlled type 2 diabetes.
Study type
Randomized Controlled Trials (RCTs)
duration
Medium-Term (3–12 mo)
Intervention
Telephone-based pharmacist behavioral intervention
Outcomes
HbA1c, Treatment adherence
Funding
Industry sponsored
Main effects
HbA1c ↓ similarly in both groups, with no added benefit from intervention in the main randomized analysis
Medication adherence ↔ showed no meaningful between-group difference
As-treated HbA1c ↓ more among those who received the consultation, but this analysis is less definitive
Evidence Summary
| Intervention | Outcome | Measured Change | Study Effect |
|---|---|---|---|
Telephone-based pharmacist behavioral intervention (Behavioral & Lifestyle) | HbA1c (Glycemic Control) | Decrease | Limited |
Telephone-based pharmacist behavioral intervention (Behavioral & Lifestyle) | Treatment adherence (Adherence & Engagement) | Uncertain | Limited |
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Evidence Suggest
- The trial randomized 1,400 adults with poorly controlled type 2 diabetes in a 1:1 ratio.
- The primary 12-month HbA1c difference was +0.04 percentage points for intervention versus usual care.
- Only 202 intervention-arm participants completed an initial pharmacist consultation.
Who this applies to
Adults aged 18 to 64 with poorly controlled type 2 diabetes
Keep in Mind
The main randomized result found no improvement compared with usual care.
Between the Lines
- Open-label behavioral intervention with patients and pharmacists aware of assignment.
- Follow-up HbA1c values were missing for about 29% of participants and imputed.
- Only about 30% of intervention participants completed the first consultation.
- Adherence was measured indirectly using pharmacy claims.
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Journal Reference
Lauffenburger JC, Ghazinouri R, Jan S, et al. Impact of a novel pharmacist-delivered behavioral intervention for patients with poorly-controlled diabetes: The ENGAGE-DM pragmatic randomized trial. PLOS ONE. 2019;14(4):e0214754. doi:10.1371/journal.pone.0214754
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