Behavioral InterventionHealthcare Delivery & EducationType 2 Diabetes (T2D)
RESEARCH SUMMARY

Telephone pharmacist coaching did not improve HbA1c in poorly controlled diabetes

Moderate confidence
some concerns bias
Last updated May 29, 2026

Key takeaway:

In adults with poorly controlled type 2 diabetes, a telephone pharmacist intervention did not improve HbA1c or medication adherence compared with usual care.

Study at a glance

What was studied

Telephone pharmacist coaching for poorly controlled type 2 diabetes.

Study type

Randomized Controlled Trials (RCTs)

duration

Medium-Term (3–12 mo)

Intervention

Telephone-based pharmacist behavioral intervention

Outcomes

HbA1c, Treatment adherence

Funding

Industry sponsored

Main effects

HbA1c ↓ similarly in both groups, with no added benefit from intervention in the main randomized analysis

Medication adherence ↔ showed no meaningful between-group difference

As-treated HbA1c ↓ more among those who received the consultation, but this analysis is less definitive

Evidence Summary

InterventionOutcomeMeasured ChangeStudy Effect
Behavioral & Lifestyle
Telephone-based pharmacist behavioral intervention
(Behavioral & Lifestyle)
Glycemic Control
HbA1c
(Glycemic Control)
Decrease
Limited
Behavioral & Lifestyle
Telephone-based pharmacist behavioral intervention
(Behavioral & Lifestyle)
Adherence & Engagement
Treatment adherence
(Adherence & Engagement)
Uncertain
Limited

Unlock Full Evidence Analysis

Create a free account to access effectiveness ratings, evidence strength and depth scores, consistency analysis, and direct links to all supporting studies.

evidence suggest

Evidence Suggest

  • The trial randomized 1,400 adults with poorly controlled type 2 diabetes in a 1:1 ratio.
  • The primary 12-month HbA1c difference was +0.04 percentage points for intervention versus usual care.
  • Only 202 intervention-arm participants completed an initial pharmacist consultation.
who this applies

Who this applies to

Adults aged 18 to 64 with poorly controlled type 2 diabetes

keep in mind

Keep in Mind

The main randomized result found no improvement compared with usual care.

between the lines

Between the Lines

  • Open-label behavioral intervention with patients and pharmacists aware of assignment.
  • Follow-up HbA1c values were missing for about 29% of participants and imputed.
  • Only about 30% of intervention participants completed the first consultation.
  • Adherence was measured indirectly using pharmacy claims.

Unlock Full Analysis

Create a free account to unlock the bias score, detailed effectiveness analysis, and clinical outcomes for this study.

Already have an account?

Journal Reference

Lauffenburger JC, Ghazinouri R, Jan S, et al. Impact of a novel pharmacist-delivered behavioral intervention for patients with poorly-controlled diabetes: The ENGAGE-DM pragmatic randomized trial. PLOS ONE. 2019;14(4):e0214754. doi:10.1371/journal.pone.0214754

No ads. No tracking.

Focused on evidence, not advertising.

Secure & private

Your data is always protected.

Always up to date

New studies added every day.